“I thought someone
had replied.”
Give each new enquiry an owner and a visible status, with an approved acknowledgement where the tools support it.
PRACTICAL FIXES FOR SMALL SERVICE BUSINESSES
Good enquiries.
Clear next steps.
You’re busy doing the work. We set up a clearer way to capture enquiries, prepare quotes and see who needs a follow-up.
Fixed scopes from S$290. One-off setup. Fit checked before payment.
THE SMALL BUSINESS DESKONE CLEAR NEXT STEP
NEW ENQUIRY / WEBSITE FORM“Can you quote for
“Can you quote for
a move-out clean?”
Service requested. Preferred date. Property details.
READY FOR OWNER REVIEWCaptured in one place. Assigned to the right person.
Fictional example of a proposed setup, not a live client system or measured result.
START SMALLOne process, clearly scoped
KEEP CONTROLYour accounts. Your approvals.
LEAVE WITHA tested setup & handover notes
SMALL PROBLEMS. REAL INTERRUPTION.
Does the next step
depend on your memory?
Built for owners who handle enquiries between jobs. We start with cleaning businesses and other small service teams with a repeatable enquiry-to-quote process.
“I thought someone
“I still need
one more detail.”
Collect agreed job details up front. Prepare one consistent quote format for the owner to check before anything is sent.
“Did they ever
get back to us?”
Keep the next action and due date together. An internal reminder helps the owner see what is waiting.
A SMALL EXAMPLE / A CLEARER HANDOVER
One enquiry.
Three moments
worth getting right.
A fictional cleaning business receives a request for a move-out clean. See the intended output at each step. The full configuration is built for the agreed tools and business rules.
ILLUSTRATIVE OUTPUT / NOT A LIVE INTEGRATION
The request has a place to go.
JobMove-out clean
Property / date3-bedroom flat / requested Saturday
StatusNew enquiry · owner to review
A requested date is not a confirmed booking. Availability still needs the owner’s approval.
ILLUSTRATIVE OUTPUT / NOT A LIVE INTEGRATION
A draft, with the gaps visible.
Quote formatAgreed service description and inclusions
Needs confirmationAccess arrangements and extra services
StatusAwaiting owner approval · not sent
No invented price, discount or service promise. The owner approves the final quote and any exceptions.
ILLUSTRATIVE OUTPUT / NOT A LIVE INTEGRATION
The next action is visible.
Quote statusSent by owner · awaiting reply
Next actionOwner reviews follow-up when due
When the customer repliesUpdate the status and close the reminder
Starter reminders are internal. Automated outbound sequences and reply detection need separate scoping.
Selected fictional excerpts only. No customer data, reusable automation configuration or actual sales outcome is shown.
ONE FIX FIRST
A smaller start.
A defined finish.
Tell us how work reaches you today. We confirm compatibility, the exact scope and your start date in writing before payment.
01 / CAPTURE & HAND OVER
Enquiry Fix
For a business that needs new enquiries to land in one place and reach the right person.
S$290starting setup fee · paid once
- One supported website form or digital enquiry source
- One agreed tracker or compatible existing destination
- One approved email acknowledgement and owner notification
- Agreed test cases, handover notes and one revision
Existing compatible tools and simple routing. The fit check confirms what can be included at S$290.
02 / ENQUIRY TO QUOTE
Quote & Follow-up Setup
For a business where quote preparation and the next follow-up keep returning to the owner.
S$690starting setup fee · paid once
- The agreed Enquiry Fix workflow
- One quote format using your supplied service and pricing rules
- An owner approval step before the quote is sent
- A status tracker and internal follow-up reminders
- Agreed test cases, handover notes and one revision
No autonomous quoting or booking commitments. Unusual jobs stay with the owner.
Prices are shown in SGD. Any necessary software, messaging or usage fees are identified separately before you commit. WhatsApp/SMS integrations, custom APIs, multiple enquiry sources, data migration, ongoing monitoring and automatic outbound follow-up are outside these starter scopes. Any additional work needs a separate agreed quote. No retainer is required.
HOW THE WORK GETS RESOLVED
Describe it.
Agree it. Test it.
We begin with one supported process, rather than asking you to replace how your whole business works.
Show us the sticking point.
Describe where enquiries arrive and what keeps getting delayed. A broad description or sanitised example is enough for a first fit check.
Agree the finish line.
We confirm tools, permissions, deliverables, price, testing and timing. Work starts after written agreement, required access and the agreed payment.
See it work. Take it over.
We test the agreed scenarios, including missing details and handover failures. You receive the setup and notes in accounts you control.
A good first fit
You already receive digital enquiries, have one person who can approve the work, and can define the next step. Start with one service and one enquiry source.
Needs a different scope
You need more enquiries, a full CRM replacement, a 24/7 receptionist or complex integrations. These starter setups organise existing enquiries; they do not generate leads or guarantee bookings.
BEFORE YOU START
A few useful answers.
Why use RB instead of doing it with AI?
If you can set up and maintain the process yourself, you may not need us. RB is for owners who want the configuration, business rules, tests and handover carried through in their actual tools. A generated plan alone is not the deliverable.
Does this work with WhatsApp?
Tell us if enquiries arrive through WhatsApp. The starter price does not include WhatsApp API integration or automated WhatsApp messages. We first assess what your current setup supports and disclose any separate provider, approval and usage requirements before quoting.
Do you send quotes or make decisions for us?
You approve final prices, discounts, availability and commitments. The quote setup prepares information and keeps the next step visible. Autonomous quoting, booking acceptance and customer-message sequences are not included.
How long does a setup take?
We confirm a delivery window after reviewing compatibility and the agreed scope. Timing depends on complete inputs, required access, third-party approvals and available capacity. An enquiry does not reserve a delivery slot.
What happens after handover?
One consolidated revision within the agreed scope is included. Acceptance and any correction period are specified in your written scope. Ongoing monitoring, maintenance and new features are separate work, with no automatic subscription.
Do I need to give you passwords or customer records?
No passwords or customer records are needed for the initial fit check. If we proceed, we agree permitted data and supported collaborator or secure connection access. AI use, if relevant to your setup, is agreed before processing non-public information.
LET’S START WITH ONE PROCESS
What happens
after “hello”?
Tell us where enquiries arrive and what gets stuck. We’ll assess whether one of the starter setups is suitable before you pay.
hello@theresolvebureau.com ↗Working with businesses worldwide. Written scoping. One live production project at a time, with the start date agreed first.
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