01 / ONE CLEAR HANDOVER
Make the enquiry visible.
Give it a next step.
Enquiry Fix is a small, defined setup for a service business that already receives digital enquiries but needs a more reliable handover.
What the starter scope covers
- One supported digital source, such as an existing website form.
- One agreed tracker or compatible existing destination.
- One approved email acknowledgement and a notification to the owner.
- Tests against the agreed scenarios, handover notes and one consolidated revision.
A practical example
A cleaning company receives a move-out cleaning request. The agreed job details appear in its tracker, the customer receives an approved acknowledgement, and the owner sees the request that needs attention. A requested date remains a request until the owner confirms availability.
This is a fictional illustration, not a client result. See the selected example states.
What we need to confirm first
The current enquiry source, destination, owner, fields, volume and rules. Start with a description or sanitised example. We confirm whether the tools support the proposed setup, required access, exact fee and delivery window before taking payment.
Scope boundaries and ongoing costs
The starter scope assumes simple routing and compatible existing tools. WhatsApp or SMS integrations, custom APIs, multiple sources, complex CRM changes, migration, autonomous decisions and ongoing monitoring are separate work. Any required software subscription or messaging fees are disclosed before commitment and are not included in the starting setup fee.
Your controls stay in place
The acknowledgement uses wording you approve. Pricing, availability and unusual enquiries remain with the owner. We agree tests for missing details and handover failures before delivery. One live production project is scheduled at a time, with the start date agreed in writing.
Need help with quotes too?
Quote & Follow-up Setup adds one quote format, owner approval and internal follow-up reminders, from S$690.